NEW Fort Clark Springs Member Portal

July 03, 2025

by Charlena Cavender

Fort Clark Springs Association (FCSA) has transitioned all member information from QuickBooks to Buildium, our new property management software. In addition to secure and easy member access to billing and payment processing, the Buildium resident center platform simplifies communications between FCSA operations and members, submissions of maintenance requests, and can include architectural committee information. Members can opt in to be included in the contacts list or to receive announcements. The community calendar places all events at one’s fingertips. The Member Portal essentially creates a secure funnel for all member data and communications. Buildium is for the Fort’s receivables (member billings and payments). QuickBooks remains in place for all other Fort accounting, including financial statements.

Why the change?
Over the last five years accounting for the Fort’s receivables migrated from the antiquated Black System to QuickBooks. Communication with members includes Constant Contact, Facebook, printed posters, email blasts, word of mouth and an unsuccessful attempt with ConciergePlus. Common sense drove the investigation to find software that could meet the member receivables criteria and at least some of the communication methods. The added bonus of this latest software migration is secure access by members to their accounts. Welcome to the 21 st Century!

Next Steps:
Fort Clark Springs members that have already accepted the Member Portal email invite and completed the setup… you’re awesome! If you haven’t received an Invite, the Fort needs your email address. The process is simple.

• Go to https://portal.fortclark.com/contactus and click on Contact Us. Complete the form and type “Invite” in the Subject field and your member number or member(s) full name(s) in the Comments field. Click Submit. The Invite will be sent to you via email. If you need assistance setting up your account, please call the FCSA office at 830-563-2493.

• Setting Up Autopay:
FCSA follows Payment Card Industry Data Security Standards (PCI DSS) to protect member’s personal information. We are unable to transfer or retrieve credit card information from the old system. If you previously had automatic payments set up in QuickBooks, please note that your card information has been paused. Your credit card will not be charged through QuickBooks going forward. To avoid a missed payment or past due balance, please take a moment to complete your payment setup in the Member Portal. If you need help or prefer not to use the portal, FCSA staff can assist you in entering your payment details with your consent. This can be done in person or over the phone.

• Adding Monthly ACH or Credit Card Autopay:
Log in to the Member Portal. The home page displays your current balance. Complete the following steps for each account. Bank account (ACH) payment has no additional charge. Credit card payments add a 2.99% fee automatically to payment. The account number for one lot with a residence looks like this: R0000000-M0000000. If you have additional lots, each account number looks like this: M0000000. If you have a carport (CP) or stable (SB) fee, that number will be listed as well.

1. Click on “Set up autopay” to the right of the current balance.

2. Click on the “Entire balance” button.

3. Maximum amount (optional) equals total monthly charge (e.g., one lot with a residence equals $102.50, one lot equals $54.50).

4. Select the payment method. Bank account (ACH) or Credit card.

5. Input the remaining information and click “Next” to complete the autopay setup.

We’re here to help! If you’re unsure how to log in or have questions about your account, please contact the FCSA office. We’ll be happy to walk you through the process.

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